Terms of Service

These Terms of Service ("Terms") are an agreement between you and JobStack ("JobStack", "we", "us" or "our") and govern your use of the JobStack platform at jobstack.com.au, our iOS and Android apps, and any related services (together, the "Service"). By creating an account, accepting a workspace invitation, or using the Service, you agree to these Terms.

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business.

1. The Service

JobStack is an operations platform for trade businesses: job and pipeline management, client records, quoting, crew scheduling, tasks, timesheets, expenses, email ingestion, and AI-assisted features. The Service is a tool for running your business — it does not provide legal, financial, tax or trade-specific professional advice.

2. Accounts and workspaces

• You must provide accurate account information and keep your login credentials secure. You are responsible for activity that occurs under your account.
• Data in JobStack is organised into workspaces. The workspace owner and its admins control who can access the workspace, whether they can sign in at all, and what role they hold.
• If you are invited into someone else's workspace, the content in that workspace belongs to that business, and your access can be changed or revoked by its admins at any time.
• You must be at least 16 years old to use the Service.

3. Subscriptions, trials and billing

• Each workspace requires a subscription after its free trial. Trials run for 14 days and don't require a credit card; at the end of the trial the workspace becomes read-limited until a subscription starts.
• Subscriptions are billed per workspace, in advance, on a recurring basis via our payment provider, Stripe. Prices are listed on our pricing page and include GST where applicable.
• You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; we do not provide pro-rata refunds for partial periods, except where required by law.
• We may change pricing with at least 30 days' notice. Price changes take effect at your next billing period after the notice.
• If payment fails, we may suspend the workspace after a reasonable number of retries and notice.

4. Your content

• You retain all rights to the content your workspace stores in the Service — jobs, clients, emails, quotes, files, photos, notes and everything else ("Your Content"). We claim no ownership of it.
• You grant us a limited licence to host, process, transmit and display Your Content solely as needed to provide the Service, including the processing described in our Privacy Policy (for example, sending email text to our AI provider to generate suggestions you review).
• You are responsible for Your Content: that you have the right to upload it (including emails you forward or sync and personal information about your clients and contacts), and that it doesn't infringe anyone's rights or break any law.
• We do not use Your Content to train AI models or for advertising.
• You can export or delete Your Content while your workspace is active. After a workspace is terminated, we may delete its content following a reasonable wind-down period.

5. Connected email accounts

• Connecting a Gmail mailbox or forwarding email to your workspace ingestion address is optional and controlled by your workspace admins.
• You must only connect or forward mailboxes you are authorised to give your workspace access to. Synced and forwarded emails become visible to workspace members with the appropriate role.
• Gmail access is read-only and can be disconnected at any time in Settings → Mailboxes or via your Google account permissions.

6. AI features

• The Service uses AI to classify emails, suggest links, draft summaries and draft quotes. AI output can be wrong, incomplete or unsuitable for your situation.
• AI output is provided as a draft or suggestion for you to review. You are responsible for reviewing and approving anything before you rely on it — in particular quotes, pricing, inclusions and exclusions sent to your customers.
• We may improve or change AI features, including the underlying models and providers, over time.

7. Acceptable use

You must not, and must not permit anyone else to:

• use the Service to store or transmit unlawful, infringing or malicious material;
• access or attempt to access other customers' workspaces or data;
• probe, scan, or test the vulnerability of the Service, or circumvent its access controls;
• resell, sublicense or provide the Service to third parties as a service bureau;
• use the Service to send spam or bulk unsolicited email;
• interfere with the integrity or performance of the Service, including through excessive automated requests; or
• reverse engineer the Service except to the extent permitted by law.

8. Third-party services

The Service interoperates with third-party services you choose to connect, such as Google (sign-in and Gmail) and Stripe (payments). Your use of those services is governed by their own terms, and we are not responsible for them. If a third party changes or withdraws an API the Service depends on, we may need to modify or discontinue the affected feature.

9. Availability and changes to the Service

• We aim to keep the Service available at all times but do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside Australian business hours where practicable.
• We continually improve the Service and may add, change or remove features. If we materially reduce core functionality of your paid plan, we will give you reasonable notice.
• We back up production data regularly, but you should maintain your own copies of records that are critical to your business.

10. Suspension and termination

• You can stop using the Service and cancel your subscription at any time.
• We may suspend or terminate access to the Service if you materially breach these Terms, if required by law, or if your use poses a security risk to the Service or other customers. Where reasonable, we will notify you and give you a chance to fix the problem first.
• Following termination of a workspace, we will make its content available for export for at least 30 days on request, after which we may delete it.

11. Intellectual property

The Service, including its software, design, and branding, is owned by JobStack and its licensors. These Terms don't grant you any rights in the Service other than the right to use it in accordance with these Terms. Feedback you give us about the Service may be used without obligation to you.

12. Disclaimers and liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. Where we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited to re-supplying the Service or paying the cost of having it re-supplied.

Subject to the above:

• the Service is provided "as is" and "as available", and we do not warrant that it will be error-free or uninterrupted;
• we are not liable for indirect or consequential loss, loss of profits, loss of revenue, or loss of data, however arising;
• our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the amounts you paid us for the Service in that period; and
• you are responsible for decisions you make based on information or AI output in the Service, including quotes and pricing you send to your customers.

13. Indemnity

You indemnify us against claims by third parties arising from Your Content or your breach of these Terms, except to the extent the claim was caused by our breach of these Terms or our negligence.

14. Privacy

Our Privacy Policy explains how we collect and handle personal information, and forms part of these Terms.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will notify you by email or through the Service at least 14 days before they take effect. Continuing to use the Service after the changes take effect means you accept the updated Terms; if you don't agree, you may cancel before they take effect.

16. General

• These Terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria.
• If any part of these Terms is found unenforceable, the rest remains in effect.
• These Terms, together with the Privacy Policy and your subscription details, are the entire agreement between you and us regarding the Service.
• You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or sale of assets.

17. Contact us

Questions about these Terms? Email support@jobstack.com.au or use our contact form.